Orange Value Promise

At Orange we want to make sure we deliver the best value to our customers.That’s why we offer the Orange Value Promise: Orange Value Promise offers the Orange equivalent of non promotional tariffs, available to individual pay monthly customers from O2, Vodafone and T-mobile retail stores only. All OVP prices include VAT.

There are some call charges that Orange do not replicate. These include, and are not limited to calls to premium rate numbers, calls to personal rate numbers, calls to 0844 numbers, calls to 0871 numbers, calls made whilst roaming abroad, and calls made to international destinations. For details of these and other charges, please visit www.orange.co.uk.

Orange equivalent (EQ) to T-Mobile Service Plans

• with EQ Relax tariffs your inclusive minutes are standard, on-net and calls to other UK mobiles
• with EQ Everyone Off-Peak 200 and 500 your inclusive minutes are for standard, on-net and calls to other UK mobiles at off-peak times only
• with EQ Freetime 750 your inclusive minutes are standard, on-net and WAP calls at off-peak times. Line 2 is not available
• rollover minutes are not available on EQ T-Mobile tariffs
• peak hours 7am-7pm
• standard text messages in the UK cost 10p to send
• available only on 12 month contracts

• payment other than by Direct Debit costs an additional £3 per month
• itemised billing is £1 per month
• calls to customer service are free from your Orange phone whilst in the UK
• Orange Care is available at £5 per month for each phone and includes insurance and warranty, which are subject to terms, conditions and exclusions. An administration fee of £15 will be applied to any accepted claim.

Orange equivalent (EQ) to O2 tariffs

• EQ Leisure tariffs includes standard, on-net, voicemail, and WAP calls at off-peak times only
• EQ Leisure Time All minutes are for standard, on-net and calls to other UK mobiles, voicemail, national rate, freephone and WAP calls at off-peak times only
• other plans include standard, national rate (0870, 0845), freephone, on-net, off-net, Answer Phone and WAP calls at any time
• peak hours: 7am-7pm
• rollover minutes are available on EQ O2 200, 250, 400, 600 and EQ O2 Max
• WAP calls are 10p per minute
• calls to customer services are free
• text messages in the UK cost 12p to send
• freephone, national and lo-call calls are charged at standard call rates

• payment other than Direct Debit costs £3
• itemised billing is charged at 99p per month
• Orange Care is available at £5 per month for each phone and includes insurance and warranty, which are subject to terms, conditions and exclusions. An administration fee of £15 will be applied to any accepted claim.

Orange equivalent (EQ) to Vodafone Service Plans

• with EQ Vodafone Anytime tariffs your inclusive minutes are for standard calls and calls to mobiles at any time
• with EQ Vodafone Evening & Weekend your inclusive minutes are for standard and on-net calls at off-peak times only
• peak hours: 7am-7pm Monday-Friday
• calls to customer services are charged at standard call charge rates
• text messages in the UK cost 12p per message to send

Orange match the call charges of Virgin Mobile

From 2 February 2004 the OVP plan with call charges matched to Virgin Mobile is not available to new customers joining Orange or to existing customers wishing to change plan.The information below is for reference only, for customers currently on this plan.

• receive a one-off call credit when you connect to Orange on this Service Plan – this is not applicable for internal transfers to this plan
• this plan does not include the Virgin Mobile Big Bonus scheme
• national calls (0870, 0845) are charged at the standard call rate
• calls to your Orange Answer Phone are free
• text messages in the UK cost 10p per message to send
• freephone call charges at the standard rate
• calls to customer services are charged at 10p per call from your Orange phone whilst in the UK
• national calls are charged at the standard call rate
• Orange Care is available at £5 per month for each phone and includes insurance and warranty, which are subject to terms, conditions and exclusions. An administration fee of £15 will be applied to any accepted claim.