You know the problem, everybody calls at once and you only have a limited number of people answering calls. Lost calls can mean lost revenue, customer dissatisfaction, and slower response times. Town and Country Communications Queue allows you to place callers in a queue listening to customised messages until their call can be answered providing an additional marketing opportunity and reducing the amount of lost calls.

Town and Country Communications Queue is operated at the network level so there is no capital investment or hardware required.

Town and Country Communications Queue offers:

• Fast service set-up
• Re-recordable customer service prompts
• Bespoke on-hold music/messages
• Optional secondary out-dial destination
• True queuing service (last waits longest)
• Up to 2 destination numbers per queue
• Queue Jump facility for special customers
• Maximum queue length, waiting time & connected calls options
• Optional “position in queue” messaging
• Inbound service statistics
• No capital outlay
• Customer configurable queue controls